Support

We usually reply within 15 business days.

Need help with PosterWords, the AI Chinese tutor app for iPhone? Start with the answers below, or email us.

Contact Us

Email us at leilei0091@icloud.com. Please include your iPhone model, iOS version, app version, and a short description of the problem.

Common Questions

Answers about languages, HSK levels, pricing, supported devices and offline use are in the FAQ on our homepage.

Subscriptions & Billing

PosterWords Pro is a monthly or yearly auto-renewing subscription billed by Apple. Manage or cancel anytime in your iPhone’s Settings → Apple Account → Subscriptions. For refunds, use Apple’s Report a Problem page.

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